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FAQ & Support

About Preview

1. Can I preview portraits before ordering?
Sorry, we can not provide you a preview before ordering. Every portrait is custom made, and the portrait designer can only start designing unique portrait according to your needs after receiving your order and the photos you provide.
2. Will you send a proof or a preview to me before printing my portrait?
Yes, we will send you a preview and you can request any changes before printing. We'll email you when the preview is ready.
3. How long will it take for my preview to be ready?
Once we receive your order and your photos, our artists will design a unique portrait of you within 48 hours. About 1-2 business days after you place your order, you can preview the portrait.
4. Can I make changes to my preview?
Yes, you can make changes to your preview, we respect customer's opinions, our team will try our best to make sure your portrait is perfect. When requesting changes please be as detailed as possible in the changes you wish to be made, this will help our team fully understand what changes we need to make and cut back on further delays.
5. How long does it take to make changes to my preview?
If you received a preview and requested some changes, it usually takes 1-2 business days for an artist to make those changes and send a new preview. Of course, we always put your needs first in the design process. Note that times may increase depending on changes requested.

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